Contact Thorntown Water Restoration

What can you do while you wait for the crew in Thorntown?

Start with safety and the water supply, and call us while you work down this list.

• If you can reach the breaker panel from a dry floor, switch off the circuits for the wet rooms. If you'd have to step through water to get there, leave it alone and tell us on the call.
• Find the main shutoff and turn it clockwise until it stops. In a basement it's often next to the water meter, low on the wall that faces the street.
• If water is coming up through a floor drain, treat it as sewage and keep people and pets out of it until the crew checks it.
• For storm water coming in, the Ready.gov severe weather page has general safety steps. Once you're safe, move what you can off the floor and call us.
• A pipe that burst in the cold can keep leaking as it thaws. Close the main valve first, then open a faucet to drain the line.
• Lift furniture onto blocks or move it to a dry room if you can do it safely, and leave heavy pieces for the crew.
• The EPA's mold guide puts the drying window at 24 to 48 hours for water damaged areas and items, so the sooner the crew can start, the better your odds of keeping mold out.
• Hold off on permanent repairs until you've read your policy. The claim tips from the Indiana Department of Insurance explain why.

What does the person who answers need to know?

The first call takes a few minutes, and most of it is about where the water came from and how far it spread.

• Whether the leak has stopped or water is still coming in.
• Whether it's clean water from a supply line or water that came up from a drain.
• If you've seen standing water when you look in the crawl space access.
• When it started, even if it's a guess.
• Whether the power to the wet area is on or off.
• The name of your insurance company, if you've already decided to file.
• A good callback number, in case the call drops.

If you don't know some of these answers, say so and the crew will check them when they get to the house.

How does the first visit to your house work?

First they confirm the water is off and the area is safe to work in. If the source is still a mystery, finding it comes before anything else.

The crew takes moisture readings room by room and records them along with the damage photos, so the photo report shows what was wet and how wet it was.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

Before any tear out, the crew walks you through what they found, room by room, so you can decide with your insurance company how you want to move forward.

If you go ahead, the crew removes standing water, sets up drying equipment and checks the readings on return visits until the wet materials are dry.

Which details about Thorntown homes help the crew plan?

The mix in Thorntown includes two story and Craftsman homes. Since full basements and crawl spaces are both common here, tell us which one your house has, because it changes where the crew looks first. Being near Sugar Creek means storm water and a high water table are part of the picture, so tell us if the water came from outside. Galvanized supply lines still turn up in older homes here, and they're a common source of leaks at threaded joints. If you're not sure about any of it, the crew will check when they arrive.

Where does the Thorntown number take calls from?

The Thorntown crew covers these neighborhoods:

• Westfall Place · many on slabs
• Westwood Addition · built mostly in the 1980s, most with basements
• Royal Crossing · much of it from the 1990s, basements are common
• Downtown/Historic Core · most with basements
• Sugar Creek Township Rural Fringe · most with basements

We also take calls from nearby Lebanon, Clarks Hill, Frankfort, Kirklin and Jamestown. For addresses near the edge of the service area, call and the team will check whether a crew can get there. You can read more about water damage restoration in Thorntown and basement flooding.

What do Thorntown homeowners ask before they call?

Who answers when you call this number?

This page is powered by Indy Roof & Restoration, the company Aaron Christy started in 2018. It holds an A+ rating from the BBB and has been accredited since 2019, as its BBB profile shows.

It was named one of the 2025 Best Places to Work in Indiana in the small companies group. Aaron talked about water restoration and protecting your home as a guest on FOX59's Indy Now in January 2026. Calls to the number on this page reach the same team at any hour.